Business

Staffino is everywhere

Hundreds of satisfied clients around the world

“We regularly rate the internal satisfaction of the call centres we use. Before we implemented Staffino we typically saw 5 negative feedbacks every month. This has reduced to only 1 complaint in 5 months. We can see huge progress, not just in customer satisfaction, but also internally – in the management of our call centres and constant improvements made from the feedback Staffino has brought us.”
Patrik Varga
Head of Distribution Business Department, E.ON
“Staffino runs quicly online and we are able to resolve staff issues immediately. Staffino also helps us to identify problems we may have overlooked because of the routine of daily business. In assessing feedback, it is great that we can control the categories that feedback is given on, while the analytical dashboards are very helpful and we use them in our regular management meetings.”
Szorád Marek
McDonald's Nitra, Slovakia
Managers use their customers’ thank-yous as leading examples in their regular staff meetings. This is particularly useful as customers are explaining why they are happy, especially when they have been given exceptional or unexpected customer service. On the flip side, customer suggestions quickly identify our weaknesses and allow us to rectify them quickly.
Martin Matras
Quality Ombudsman & Customer Experience
Česká Spořitelna
“The real–time feedback on employees and products enables customers to experience true flexibility and care even with the most trivial of services that our banks offer. Simply put, we are taking care for our customers and making sure they always leave our VUB branches satisfied.”
Martina Hrivnakova
Marketing Director
“Staffino is one of the most useful systems out there and we recommend it for any B2C company. Real–time feedback and suggestions from customers allow us to act and improve customer service faster than before.”
Dusana Dundova
Customer Excellence Specialist
“Staffino is an easy tool for collecting feedback on our delivery agents. It is helping us to improve the quality of our business, not only in terms of the human facets of our service, but also in refining processes and operations.”
Andrej Hozlár
Managing Director DHL Parcel
“Using Staffino, we have sent not only our customers a clear message, but also our competitors — we are not afraid to look in the mirror. We stand behind our services and welcome feedback with open arms. Staffino is a strong management tool with a comprehensive yet easy interface for our customers’ use. I also appreciate the Staffino team. Other companies ought to take note of their communication and co-operation.”
Roman Demeter
Senior Residential Sales Development Specialist
"There has been a notable, positive culture shift and a huge improvement in team spirit since Staffino was launched."
Petrana Volčková
Marketing Manager